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Carts = one row per customer. Calls = one row per call attempt, with the notes. Both open in Excel or Google Sheets.
By agent
| Agent | Calls | Carts | Orders | Value | Convert | Follow ups | Attempts | Not converting | Avg call | Last call |
|---|---|---|---|---|---|---|---|---|---|---|
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Calls in this period
| Date | Time | Agent | Cart | Outcome | Order ID | Length | Notes |
|---|---|---|---|---|---|---|---|
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